Terms And Conditions
Putney Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Putney Carpet Cleaning provides professional cleaning services to residential and commercial customers. By booking or accepting a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions the following expressions shall have the meanings set out below unless the context requires otherwise.
Client means the person, company or organisation requesting the services of Putney Carpet Cleaning.
Company means Putney Carpet Cleaning, the provider of the services.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, hard floor cleaning, stain removal, end of tenancy cleaning or related services provided by the Company.
Premises means the property, building or location where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who carries out the Services.
Agreement means the contract between the Client and the Company formed in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides professional cleaning services within its designated service area. Availability of specific services and appointment times may vary depending on location, access, and staffing levels. The Company reserves the right to decline any booking where it reasonably believes the Premises are unsafe, unsuitable for the requested Services, or outside the normal service area.
The description of the Services will be agreed at the time of booking based on the information provided by the Client. The Company will make reasonable efforts to achieve a high standard of cleaning, but does not guarantee that all stains, marks or odours will be completely removed. Certain stains are permanent and may not respond to professional cleaning.
3. Booking Process
Bookings may be made by the Client through the Companys accepted booking channels. By placing a booking, the Client confirms that they are legally capable of entering into binding contracts and that they are the owner or authorised occupier of the Premises, or otherwise have authority to arrange cleaning there.
At the time of booking, the Client must provide accurate information about the Premises and the required Services. This may include the number and approximate size of rooms or items to be cleaned, the type of flooring or fabric, parking arrangements, access restrictions and the presence of pets or particular hazards.
The Company will provide a price estimate based on the information supplied. The Company reserves the right to amend the price if the information provided by the Client is incomplete or inaccurate, or if the actual condition or size of the Premises or items to be cleaned differs significantly from that described at the time of booking. In such cases, the Client will be informed of any change in price before work commences, and may choose whether to proceed.
A booking is considered confirmed when the Company issues a booking confirmation specifying the date, time window, Service description and price estimate, subject to these Terms and Conditions.
4. Access and Client Obligations
The Client must ensure that the Technician has safe and reasonable access to the Premises at the agreed time. This includes providing appropriate keys or codes where necessary, ensuring that any entry systems are functional, and arranging for suitable parking if required. Any parking charges incurred as a result of the booking may be added to the Clients invoice.
The Client is responsible for removing small furniture, personal belongings and fragile items from the areas to be cleaned, unless otherwise agreed. The Company will not be liable for damage to items that were not removed or adequately protected before cleaning where it was reasonable for the Client to have done so.
The Client must notify the Company of any known defects, weaknesses or risks at the Premises that might affect the Services or the safety of the Technician, including loose floorboards, faulty wiring, known leaks, alarm systems, or areas with restricted access.
If the Technician is unable to gain access to the Premises at the agreed time, or if the Premises are not reasonably prepared for the Services to begin, the Company may treat the booking as cancelled by the Client and apply the relevant cancellation charge.
5. Prices and Payment Terms
All prices are quoted in pounds sterling unless otherwise stated. The Company may provide prices as fixed quotes or as estimates depending on the nature of the work. Fixed quotes will only apply where the Company has been given, and has confirmed, all relevant information required to assess the job accurately.
The Company reserves the right to change its general price lists and rates at any time. However, the price for a confirmed booking will not be changed except as permitted in these Terms and Conditions.
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts payment by the methods communicated at the time of booking. For commercial Clients, alternative payment terms may be agreed in writing.
Where a deposit is required to secure a booking, the amount and due date of the deposit will be communicated to the Client at the time of booking. Deposits may be non-refundable in the event of late cancellation by the Client, as set out in the cancellation policy below.
In the event of late payment, the Company reserves the right to charge interest on any overdue amount at the statutory rate applicable under English law, accruing on a daily basis until payment is made in full. The Client shall also be responsible for any reasonable costs incurred by the Company in recovering overdue amounts.
6. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving notice to the Company using an accepted communication channel. The effective time of cancellation is when the Company acknowledges receipt of the cancellation request during normal working hours.
If the Client cancels or reschedules more than 48 hours before the scheduled appointment time, any deposit paid may, at the Companys discretion, be refunded or applied to a future booking.
If the Client cancels or reschedules within 24 to 48 hours of the scheduled appointment time, the Company may charge a cancellation fee of up to 50 percent of the quoted price to cover administrative and scheduling costs.
If the Client cancels, reschedules or fails to provide access less than 24 hours before the scheduled appointment time, the Company may charge up to 100 percent of the quoted price as a late cancellation or no access fee.
The Company will use reasonable endeavours to attend each appointment at the agreed time, but reserves the right to reschedule or cancel a booking due to events outside its reasonable control, including severe weather, transport disruption, illness, equipment failure, or emergency situations. In such cases, the Company will offer the Client an alternative appointment and any deposit paid will be transferred to the new booking. The Company shall not be liable for any indirect loss or expense suffered by the Client as a result of such rescheduling or cancellation.
7. Condition of Items and Limitations of Cleaning
The Client acknowledges that the outcome of cleaning depends on the age, condition, type and prior maintenance of carpets, rugs, upholstery and other surfaces. The Company will assess items before cleaning and will inform the Client if there is a significant risk of damage or limited improvement. Where the Client instructs the Company to proceed despite being informed of such risks, the Client assumes responsibility for any resulting damage or less than expected results.
The Company will not be responsible for pre-existing damage, wear, discolouration, fading, shrinkage, loose fibres, or defects which become more apparent after cleaning. Delamination, colour run or weakening of fabrics may occur in items that were previously damaged or in poor condition.
The use of professional cleaning methods cannot guarantee the complete removal of stains caused by substances such as permanent dyes, bleaching agents, pet urine, paint, or certain chemicals. Odour treatment may reduce but not always completely remove persistent odours.
8. Health, Safety and Conduct
The Company is committed to maintaining safe working practices. The Client agrees to provide a safe working environment for the Technician, including adequate lighting, ventilation and access to cold and hot water where reasonably required.
The Client must ensure that children and pets are kept away from the areas where the Technician is working and from any equipment, cleaning solutions or hoses. Certain areas may remain damp or slippery for a period after cleaning and the Client is responsible for taking appropriate precautions to prevent slips or falls.
The Company reserves the right to withdraw Technicians from the Premises immediately where they face abusive, threatening or inappropriate behaviour, or where health and safety standards cannot reasonably be maintained. In such circumstances, the booking may be treated as cancelled by the Client and the relevant cancellation charge may apply.
9. Waste, Environmental and Regulatory Compliance
The Company will comply with applicable waste and environmental regulations relevant to its operations. Used cleaning solutions, containers and other waste generated by the Company during the performance of the Services will be handled and disposed of in accordance with relevant legislation and industry practice.
The Client is responsible for the disposal of household or commercial waste and unwanted items not directly generated by the Services. The Company does not operate as a general waste removal contractor and will not remove large quantities of rubbish, furniture or other items unless expressly agreed as part of the Service.
The Company endeavours to use cleaning products that are appropriate for the task and, where practical, environmentally considerate. However, certain stains or contamination may require stronger or specialist products. The Technician will use such products in accordance with the manufacturers instructions and applicable regulations.
The Client should inform the Company in advance of any specific allergies, sensitivities or environmental requirements so that the Company can consider suitable products or methods. The Company cannot guarantee that all requested alternatives will be available or suitable for the required Services.
10. Damage, Liability and Insurance
The Company carries public liability insurance appropriate to its business. Details of cover can be provided upon request. The liability of the Company to the Client in respect of any single incident or series of connected incidents shall in all cases be limited to the amount recoverable under the relevant insurance policy.
Subject to applicable law, the Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising out of or in connection with the provision of the Services.
The Company shall not be liable for any loss or damage where the Client has failed to follow the Technicians reasonable instructions regarding preparation before cleaning or care after cleaning, or where the Client has misused, neglected or allowed third parties to treat the cleaned items improperly.
Any claim for damage or loss must be notified to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services at the relevant Premises. The Client must allow the Company a reasonable opportunity to inspect the alleged damage and, where appropriate, to arrange repair, restoration or replacement. The Companys liability will be discharged if the Client arranges for third party repairs or replacement without giving the Company such opportunity.
11. Satisfaction and Complaints
The Company aims to provide a high level of service and customer satisfaction. If the Client is not satisfied with any aspect of the Services, they should contact the Company as soon as possible, and within 48 hours of completion where reasonably possible.
Where a complaint is justified and directly related to the standard of the cleaning, the Company may at its discretion offer to re-clean the affected area or make another reasonable adjustment. This will be considered the Clients sole and exclusive remedy in respect of problems with the standard of the Services, to the extent permitted by law.
12. Data Protection and Privacy
The Company collects and uses personal information about Clients in order to arrange and provide the Services, manage bookings, process payments and handle enquiries. The Company will take reasonable steps to keep such information secure and to use it only for legitimate business purposes in accordance with applicable data protection legislation.
Personal information may be shared with Technicians and authorised suppliers where necessary to deliver the Services, but will not be sold to third parties. The Client has the right to request access to personal information held about them and to request corrections where appropriate.
13. Amendments to Terms and Conditions
The Company may revise these Terms and Conditions from time to time to reflect changes in law, best practice or business operations. The version in force at the time a booking is confirmed will apply to that booking. Updated Terms and Conditions may be made available to Clients through the Companys usual communication channels.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement arising out of them, shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any rights of consumers under mandatory local law.
15. Severability
If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision or part-provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16. Entire Agreement
These Terms and Conditions, together with any written booking confirmation or specific agreement issued by the Company, constitute the entire agreement between the Client and the Company relating to the subject matter and supersede all previous communications, understandings or arrangements, whether oral or written. No variation of this Agreement shall be binding unless agreed in writing by the Company.
